Shopping online for clothing can be really difficult. The charts and frequently asked questions on this page should help! Have a question that’s not covered here? firstname.lastname@example.org is how to ask it.
Q: I'm not sure what size to choose. Can you help?
A: The size chart has been updated and we are happy to now include a wider range of sizes! The following chart is the general grading outlines we have for our styles. These numbers refer to actual body measurements, not garment measurements. The actual garment measurements are listed in the descriptions and the measurements are taken lying flat. Near the bottom of this page you will find a chart that may help you take your own measurements for comparison.
Q: Do you do customization for sizing? What if I want to add pockets?
A: Custom orders, whether for size (inseam, shoulder seam, etc.) or for optional pockets, are available for a flat fee of $20. These types of requests can simply be added by you in the Notes section while you place your order. If there is a need for further clarification, the details can be worked out via email: email@example.com. PLEASE be aware that custom orders cannot be returned for exchange! We simply can’t realistically rotate custom pieces back into stock. Our team will correspond with your about your fit needs so you get the perfect piece the first time.
Q: What if my clothing does not fit?
A: Returns are processed as exchanges only, and contact by email must be made within 3 days of receiving the order. All concerns regarding the fit, color, and/or quality of the order, as well as details of the exchange should be directed to firstname.lastname@example.org.
Items returned for exchange must arrive back in original condition (unwashed, unworn) within 10 days of arrival to the recipient. Exchanges cannot be processed without the original packing slip that comes in the package. Please allow at least 2 weeks for the exchange order to ship.
Q: What is your turn around time? When can I expect to receive my handmade garment?
A: Most items take about 2 weeks to dye, cut, sew, finish, and package. Some times of the year it may be closer to 3 weeks as orders increase.
Q: What types of fabrics do you use?
A: We use the most sustainable fabrics we can find. All of our clothing is made from natural fibers such as cotton, linen, and hemp, and some are blends. We have recently introduced raw silk and tencel, which is made from cellulose pulp. We seek to source our materials from reputable facilities that practice business at the same ethical standards we do.
Hemp is one of the strongest fibers in the world and grows extremely fast in any kind of climate. It does not exhaust the soil, uses little water, and requires no pesticides or herbicides. With high moisture absorbency, high heat conductivity, and excellent abrasion resistance, the hemp fibers can be made into beautiful, comfortable and long lasting clothes. The more you wash them, the softer they get! No wonder it’s considered by many as the most versatile and sustainable plant on earth.
Linen fabrics are made with flax fibers. Flax is very similar to hemp in its growing and cultivating properties as well as its durability and wear. Linen fibers are 100% biodegradable, they produce little to no lint, and can be worn year round.
Organic cotton is an ecologically responsible and green fiber. Unlike conventional cotton, which uses more chemicals than any other crop, organic cotton is never genetically modified and does not use highly polluting agro-chemicals such as those found in pesticides, herbicides and many fertilizers. It is soft and gentle on your skin.
Q: What kind of dyes do you use?
A: Many of our fabrics are hand dyed in-studio using low impact dyes. These are fiber reactive dyes that use a soda ash fixer and will not fade with wash. However, while we can follow the same process from dyebath to dyebath, nature sometimes has other plans — variations can and will occur. Please wash hand-dyed garments separately in cold water for the first several washes to avoid bleeding.
Also, keep in mind that the colors of the actual garment may be different than how they look in the photos, depending on your monitor settings, and whether the photo was taken in-studio or outside.
Q: How do I care for my handmade garment?
A: Clothing can be hand washed or machine washed on a gentle cycle with cold water to increase the dye and fabric longevity. Laying flat or hanging to dry is best, but machine drying is possible. As with all natural fibers, shrinking may occur. With the exception of our silk and our denim, all of our hemp and linen are prewashed, dried, and ironed by us.
Q: Where is your clothing made?
A: In a beautiful, gorgeously sunlit studio in the woods of Rockford, Michigan, by people who live and raise families nearby.
Q: Do you accept wholesale orders?
A: Yes! Please see the wholesale inquiry form found at the bottom of the website.